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Privacy Policy

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

We collect this information to provide you with our services, enhance your experience, and improve our products. Specifically, we use IP addresses for security purposes, contact information to communicate with you, and purchase history to fulfill transactions. We collect only the information necessary to provide our services effectively and to comply with legal obligations. Payment details, such as credit card information, are processed by our third-party payment processors, who adhere to strict PCI-DSS compliance standards. We do not store full credit card details.

How do we collect information?

We collect information only when you provide your explicit consent, such as when completing a transaction, signing up for an account, or subscribing to our newsletter. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect personal information based on the following legal bases: (i) to perform a contract (e.g., providing services); (ii) with your consent (e.g., receiving promotional messages); (iii) to comply with legal obligations (e.g., tax regulations); and (iv) for our legitimate interests (e.g., improving services).

 

In particular, we collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
To comply with any applicable laws and regulations.

How do we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. We may share your information with trusted third-party service providers to perform functions necessary to operate our business, such as payment processing, hosting, and email communication. These third parties are obligated to protect your data and use it only for specified purposes.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools?

We use cookies for important reasons, such as:

  • To provide a great experience for you.

  • To identify our registered members (users who registered to our site).

  • To monitor and analyze the performance, operation and effectiveness of the platform.

  • To ensure the platform is secure and safe to use. 

As a base, we use the following cookies:

  • XSRF-TOKEN

  • hs

  • svSession

  • SSR-caching

  • TS*

  • bSession

  • fedops.logger.sessionId

  • _wixAB3|*

  • server-session-bind

  • client-session-bind

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​We use cookies to improve your experience. Where required by law, we will ask for your consent before placing certain cookies on your device. You can manage your cookie preferences through our cookie settings.

The following links explain how to access cookie settings in various browsers:

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout

For general information about cookies, we recommend you consult https://allaboutcookies.org/

How can you withdraw your consent?

You can withdraw your consent at any time by contacting us at talkalotta.languages@gmail.com or by updating your preferences in your account settings.

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here and/or via email that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and our contact information

You have the right to access, correct, amend, restrict processing, or delete any personal information we have about you. You may also request data portability or object to the processing of your data. To exercise any of these rights, please contact us at talkalotta.languages@gmail.com.

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